This Privacy Policy (“Policy”) explains the policy regarding the collection, use, storage, disclosure and transfer of your information by Whitelion Systems Pvt Ltd and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the "Company"), which operates the website (www.whitelion.in), mobile applications (collectively referred to as “Platform”) for delivery of goods, service, information, products, offerings and content via any mobile or internet connected device or otherwise.
We take your (user’s) privacy seriously and are committed to protecting your right to privacy as a user of our Platform. We do not collect and keep any personal information online from you unless you volunteer it, and you are 18 years or older. We do not collect and keep personal information online from children under the age of 18 without their parent and/or legal guardian’s consent, except in limited circumstances authorized by law and described in this policy.
However, a child below 18 years of age can visit our Platform without providing personally identifiable information. We have made every effort to ensure that your information is secure. This Privacy Policy covers what information is collected, what we do with it, and what you can do about it. You can use this information to make decisions about your privacy.
As we update, improve and expand the Services, this Policy may change, so please refer back to it periodically. By accessing and using the Platform or otherwise using the Goods or Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide. The Company respects the privacy of the Users and is committed to protect it in all respects. The information about the User as collected by the Company includes:
- The information you voluntarily provided to the company while using the Platform.
- The information automatically collected when you are accessing the Platform and while using the Services Provided.
- The information we receive from third parties.
Information you voluntarily provide to us
- We use certain information to perform the services, such as, but not limited to name, surname, email address, password, address, pincode, location, details filled when registering or filing enquiry form, feedback form, customer support, comments, etc.
- By using our Platform you give your consent and allow us to use the data of your device for diagnosing the mobile application and improve our services.
- When accessing our platform, we will process your personal data to help provide our services.
- Data you provide to us when you call customer support or communicate with us in any other way will remain with us, and we may use it for internal training purposes or to improve our services.
The Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of it in the following ways:
- Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
- Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
- Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.
Information automatically collected by us
- Your IP address, date and time of access to our service, hardware, software or browser used to you, including detail of computer operating system, application version and phone operating system, language setting.
- Information on your clicks, webpage or website you came from or went after surfing our Platform.
- When using our Platform on your mobile device, we collect information and identification of your device, mobile’s settings, features, monitor usage pattern, how you use our application, etc.
- We could use cookies or similar technologies to collect information about your activity, browser, and device.
- We might collect information when you interact with our service providers or partner services.
Information collected from third parties
- We receive and collect your information from third parties such as our dealers, affiliates, supply chain, marketing agents, etc.
- We also collect your data when the user visits our Platform, through automatic tools like cookies, web beacons, and embedded web links.
- We receive information automatically collected by tools that gather standard web traffic data, including browser type, language, time of access, and the IP address used to access the Platform.
- Information is also collected by platforms powered by us, such as IP address, unique device ID, and clickstream behavior.
- We can also collect and use data from third parties via emails, messages, and calls for support and promotional activities.
Using your personal information
- The information provided by you may be used to develop and enhance our services and to ensure the best experience and service.
- The information provided by you may be used to personalize the user experience and improve the platform.
- The information provided by you may be used to fulfill our contractual duty.
- To respond to your queries, support, comments and reviews.
- To issue you access to our services provided in platform and to carry out our obligations that might arise from any terms under the contracts between you and the Company.
- The information provided by you may be used to send you promotions, suggestions on our services which might be useful to the user.
- The information provided by you may be used to understand the effectiveness of the advertisements we promote to user through the collection of data by means of cookies or similar technologies.
- To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform and the terms or policies, which govern the relationship between you and the Company.
- For internal purposes of the Company such as improving the security of the platform, auditing, testing, troubleshooting, data analysis and research performed directly or indirectly by the Company.
- For promoting and marketing the services provided by the Company.
- This information might be used to customize and improve the platform.
- The IP address information might be used to help and diagnose problems arising while using the platform. This information may be used to identify you in case of any need arises.
- To ensure compliance with any applicable law, the General Terms and Conditions, and data protection regulations.
Sharing your personal information
- We may share your information with third party such as distributors, affiliates, suppliers, commercial partners and advertisers.
- We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy.
- Any content or personal information that you share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages, feedback and chat areas, etc.) will be publicly available and can be viewed by others or shared with others for promotional activities.
- In any case of merger, acquisition, asset sale, financing, winding up, bankruptcy, or purchase of all or any part of its activities by another company, we could share your information with such company.
Cookie Information
- In order to enhance your online experience and track platform performance, we use cookies. Cookies help us improve your online experience, personalize your pages, and customize our services. They are small text files placed on your computer’s hard drive and can be retrieved later. Cookies do not identify you personally and contain non-personal information.
- Cookies also help us determine how many people visit our platform, which pages they view, and how long they stay. This helps us evaluate and improve our services. You may disable cookies through your browser settings at any time.
- We may collect IP addresses for administrative purposes. Your IP and cookies are not linked to personally identifiable information unless you register with us, in which case all collected data is associated with your account.
External Links
Our platform may contain links to third-party websites or resources. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies independently, as each may differ.
Data Security
We take appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. This includes internal reviews, encryption, and physical security measures. All data is stored securely in company-controlled databases behind firewalls and password-protected systems.
However, no system is entirely secure. While we strive to protect your information, we cannot guarantee complete security. Any information you share in public areas of the platform is accessible to others.
User Data
Our app integrates Google Maps to display your location and visualize leads or deals. Addresses are converted into geographic coordinates to position them on the map. This is purely to help you manage and view your data geographically.
Personal Information Corrections
If your personal information is incorrect or incomplete, contact Whitelion at info@whitelion.in with the subject line "PRIVACY POLICY ISSUES". Corrections will be made without undue delay.
Changes to Privacy Policy
We may update this policy from time to time. Please check our website periodically for the latest version.
Deleting Personal Information
To delete your account and data, email info@whitelion.in with "PRIVACY POLICY ISSUES" in the subject line. Your data will be permanently removed without undue delay.
Privacy Policy Questions?
For any queries related to our privacy policy, email info@whitelion.in with "PRIVACY POLICY ISSUES" in the subject. Our team will respond within 48 working hours.
Whitelion reserves the right to modify the content without notice and will not be liable for any resulting damages.
Contact Information
Whitelion Systems Pvt Ltd
Union Heights, 8th Floor, A Wing
Opp. Rahulraj Mall, Beside Lalbhai Contractor Stadium
Maharana Pratap Road, Piplod, Surat, Gujarat - 395007
Email: info@whitelion.in