Privacy policy

This Privacy Policy (“Policy”) explains the policy regarding the collection, use, storage, disclosure and transfer of your information by Whitelion Systems Pvt Ltd and/or its subsidiary(ies) and/or affiliate(s) (collectively referred to as the "Company"), which operates the website (www.whitelion.in), mobile applications (collectively referred to as “Platform”) for delivery of goods, service, information, products, offerings and content via any mobile or internet connected device or otherwise. 

We take your (user’s) privacy seriously and is committed to protect your right to privacy as a user of our Platform. We do not collect and keep any personal information online from you unless you volunteer it, and you are 18 years or older. We do not collect and keep personal information online from children under the age of 18 without their parent and/or legal guardian’s consent, except in limited circumstances authorized by law and described in this policy.  

However, a child below 18 years of age can visit our Platform without providing personally identifiable information. We have made every effort to ensure that your information is secure. This Privacy Policy information covers what information is collected, what we do with it, and what you can do about it. You can use this information to make your decisions about your privacy.  

As we update, improve and expand the Services, this Policy may change, so please refer back to it periodically. By accessing and using the Platform or otherwise using the Goods or Services, you consent to collection, storage, and use of the personal information you provide (including any changes thereto as provided by you) for any of the Services that we provide. The Company respects the privacy of the Users and is committed to protect it in all respects. The information about the User as collected by the Company are:  

• The information you voluntarily provided to the company while using the Platform; and  
• The information automatically collected when you are accessing the Platform and while using the Services Provided.   
• The information we receive from third parties. 
  

Information you voluntary provide to us 

• We use certain information to perform the services, such as, but not limited to name, surname, email address, password, address, pincode, location,  details filled when registering or filing enquiry form, feedback form, customer support, comments, etc.  
• By using our Platform you give your consent and allow Us to use the data of your device for diagnosing the mobile application and improve Our services. 
• When accessing our platform, we will process your personal data to help provide our services. 
• Data you provide to us when you call the customer support or communicate us in any other way will remain with us and we may use it for internal training purpose or to improve our services. 
  

The Application collects your device's location, which helps the Service Provider determine your approximate geographical location and make use of in below ways:

• Geolocation Services: The Service Provider utilizes location data to provide features such as personalized content, relevant recommendations, and location-based services.
• Analytics and Improvements: Aggregated and anonymized location data helps the Service Provider to analyze user behavior, identify trends, and improve the overall performance and functionality of the Application.
• Third-Party Services: Periodically, the Service Provider may transmit anonymized location data to external services. These services assist them in enhancing the Application and optimizing their offerings.

Information automatically collected by us 

• Your IP address, date and time of access to our service, hardware, software or browser used to you, including detail of computer operating system, application version and phone operating system, language setting. 
• Information on your clicks, webpage or website you came from or went after surfing our Platform.  
• When using our Platform on your mobile device, we collect information and identification of your device, mobile’s settings, features, monitor usage pattern, how you use our application  etc. 
• We could use cookies, or similar technologies to collect information of your activity, browser, device. 
• We might collect information when you interact with our service providers, partner’s services. 

Information collected from third party 

• We receive and collect your information from third parties such as our dealers, affiliates, supply chain, marketing agents, etc. 
• We also collect your data when the user visits our Platform, through automatically tool of collecting data, such as cookies, web beacon, and embedded web links.  
• We receive your information which automatically collected by tools which collect standard data on web traffic, the browser sends data to Platform automatically regarding browsers type and language, time of access, internet address from which Platform was accessed. 
• Information is also collected by Platform powered by us, such as IP address, unique identification of the device used and clickstream behavior. 
• We can also collect and use data from third party via emails, messages, and call for support and promotional activities.    
  

Using your personal information 

• The information provided by you may be used to develop and enhance our services and to ensure the best experience and service. 
• The information provided by you may be used to personalize the user experience and improve the platform. 
• The information provided by you may be used to fulfill our contractual duty. 
• To respond to your queries, support, comments and reviews; 
• To issue you access to our services provided in platform and to carry out our obligations that might arise from any terms under the contracts between you and the Company. 
• The information provided by you may be used to send you promotions, suggestions on our services which might be useful to the user. 
• The information provided by you may be used to understand the effectiveness of the advertisements we promote to user through the collection of data by means of cookies or similar technologies. 
• To communicate important notices or changes to the Services provided by Company on the Platform, use of the Platform and the terms or policies, which govern the relationship between you and the Company. 
• For internal purposes of the Company such as improving the security of the platform, auditing, testing, trouble shooting, data analysis and research performed directly or indirectly by the Company. 
• For promoting and marketing the services provided by the Company. 
• This information might be used to customize and improve the platform. 
• The IP address information might be used to help and diagnose problems arising while using the platform. This information may be used to identify you in case of any need arises. 
• To ensure compliance with any applicable law, the General terms and conditions and data protection regulations. 
  

Sharing your personal information 

• We may share your information with third party such as distributors, affiliates, suppliers, commercial partners and advertisers. 
• We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to enforce our Terms or Privacy Policy 
• Any content or personal information that You share or upload on any current or future publicly viewable portion of the Platform (on discussion boards, in messages, feedback and chat areas, etc.) will be publicly available, and can be viewed by others or shared with others for promotional activities. 
• In any case of merger, acquisition, asset sale, financing, winding up or bankruptcy or purchase of all or any part of its activities by another company, we could share your information with such company.  
  

Cookie Information 

• In order to enhance your online experience and track Platform performance, we use cookies. Cookies help us improve your online experience, allow you to personalize your pages, enable us customize our services. It’s a small text file which gets placed in your computer hard drive and can be retrieved later. Cookies do not tell us, who you are and contains non-personal information.  
• Cookies also help us determine how many people visit us, which of our web pages visitors use and how long they stay there. This information helps our team evaluate, and improve our services. You can disable the use of cookies through your Internet browser (like Internet Explorer) at any point in time and as per your discretion. 
• For administrative purposes, we also collect IP addresses, which are the automatic number assigned to your computer when you surf Platform. Certain Internet Service Providers may assign the same IP address to many users. Your IP address and cookies are not connected to any personally identifiable or on-line contact information like a name and address unless you order or register with us; however, if you register, all information we have about you will be associated with your customer file. 
  

External Links 

We may have links to other sites which includes third party websites or resources. We are not responsible or liable for the privacy policies and information practices of third-party websites. Please read privacy policies of third-party websites as every website has different terms of use and privacy policies.  

Data Security 

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where we store personal data. All information gathered on Platform is securely stored within the Company controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet. And any information you include in a posting to the discussion areas is available to anyone with Internet access. 

User Data 

Our app integrates Google Maps to display your current location and visualize leads or deals on the map. The addresses provided while creating leads or deals are converted into latitude and longitude coordinates to accurately position them on the map. This feature is designed solely to help users conveniently view and manage their leads or deals in a geographic context.

Personal Information Corrections 

You can contact Whitelion if you notice that the information Whitelion is holding is incorrect or incomplete. Whitelion assures you to make change without undue delay. Please send us a mail to info@whitelion.in with PRIVACY POLICY ISSUES in subject line, in case you have any issues related to this Privacy Policy. 

Changes to Privacy Policy 

This privacy policy terms may change from time to time and Whitelion reserves the right to change the terms of this privacy policy at any time. Please refer back to our website periodically to stay updated regarding our Privacy Policy. 

Deleting Personal Information 

If you would like to delete your account, write to info@whitelion.in with PRIVACY POLICY ISSUES in subject line and your personal information will be deleted from all Whitelion records immediately, without undue delay. 

Privacy Policy Questions? 

If you have any questions regarding Whitelion privacy policy, please write to info@whitelion.in with PRIVACY POLICY ISSUES in subject line and Whitelion  team will respond immediately within 48 working hours, without undue delay. 

Whitelion reserves the right to modify such content without notice from time to time and shall not be liable to any user for any damage as a result of change in course content.  

Contact information 

Whitelion Systems Pvt Ltd  

Union Heights 

8th floor, A wing, Opp. Rahulraj Mall, 

Bs. lalbhai contractor stadium, 

Maharana Pratap Road, 

Piplod, Surat, Gujarat-395 007 

Email: info@whitelion.in