Whitelion

Return & Refund Policy

Returns:
- We accept returns within 7 days from the date of purchase for products that are unused, unopened, and in their original packaging.
- To initiate a return, please contact our customer support team with your order details.
 
Refund:
- Once we will received the return products, after inspection if all according to return conditions, refund will be initiated within 3 days and you will get refund amount within 7-10 days.
- To check status of refund you can contact our customer support team with your order details.
 
Exceptions:
- Customised or personalized items are not eligible for returns unless there is a manufacturing defect or damage during shipping.
 
Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
 
Delivery Terms:
 
Shipping Time:
- Standard shipping orders are processed and shipped within 5-7 business days.
- Delivery times may vary based on the shipping method selected and the destination.
- once order is shipped standard delivery time is min 5 to max 15 days.
 
Shipping Rates:
- Shipping rates are calculated at checkout based on the weight and destination of the order.
 
Delivery Tracking:
- Once your order is shipped, you will receive a tracking number to track the delivery status of your package.
 
Delivery Issues:
- In case of delayed or lost shipments, please contact our customer support team for assistance.
 
Note: This return & refund policy and delivery terms are subject to change without prior notice. Please review this page regularly for any updates.